Why Kensington Residents Trust Kensington Florist

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19.99

Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Kensington

At Kensington Florist, we are proud to be a trusted local florist serving Kensington’s homes and businesses. We are committed to delivering the highest quality fresh flowers with every order. Our Fresh Flowers Guarantee ensures that all blooms dispatched in Kensington meet our rigorous freshness standards and are beautifully arranged for maximum enjoyment.

Damaged-on-Arrival Policy

If your flowers arrive damaged, wilted, or not as described, we sincerely apologise for any disappointment. Please notify us as soon as possible on the day of delivery. To help us resolve the issue swiftly, we kindly ask you to provide clear photos of the damages and the packaging. This helps us to thoroughly review each case and ensure our high standards are maintained for all customers in Kensington.

Freshness Window & Flower Quality

We guarantee the freshness of our flowers for a minimum of 5 days from delivery when cared for according to our guidelines. Should your bouquet fade or deteriorate within this freshness window, please let us know promptly. Our experienced team will assess the situation and offer the most suitable resolution, as our reputation among Kensington’s households and businesses is built on satisfaction and trust.

Refunds & Replacement Options

Your satisfaction is our priority. If there is any issue related to flower freshness or if your order is unsatisfactory, we will offer a suitable remedy. Depending on the situation, you may be eligible for:

  • A full or partial refund for your order.
  • A prompt replacement delivery of a fresh bouquet (subject to flower availability).

Our goal is for every customer to feel valued and to have a positive floral experience with us, every time you choose Kensington Florist.

Complaints Process

If you are dissatisfied with your flowers, delivery, or overall experience, please reach out to us with details about your concern. We treat all complaints seriously and aim to resolve them quickly and fairly. Our process involves:

  1. Reviewing the details and any photos provided.
  2. Investigating what went wrong, including consulting with our delivery team if needed.
  3. Responding with a proposed solution, such as a refund or flower replacement.
  4. Following up to ensure you are completely satisfied with the outcome.

We always appreciate the opportunity to make things right and strengthen our reputation as Kensington’s dependable local florist.

Trusted Local Service for Kensington

Kensington Florist has built a loyal community of customers thanks to our dependable service and commitment to the highest standards in floral care. We understand the importance of delivering fresh, beautiful flowers on time, and we are always here to help with any questions, concerns, or special requirements you may have. Your peace of mind and satisfaction with every order means everything to us.

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Company name: Kensington Florist
Opening Hours: Monday to Sunday, 00:00-24:00
Address:
E-mail: [email protected]
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Description: Explore Kensington Florist's clear returns, refunds, and complaints policy. Enjoy a fresh flowers guarantee for all local deliveries in Kensington and see how we handle damages, freshness, and customer concerns.
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