At Kensington Florist, we are proud to be a trusted local florist serving Kensington’s homes and businesses. We are committed to delivering the highest quality fresh flowers with every order. Our Fresh Flowers Guarantee ensures that all blooms dispatched in Kensington meet our rigorous freshness standards and are beautifully arranged for maximum enjoyment.
If your flowers arrive damaged, wilted, or not as described, we sincerely apologise for any disappointment. Please notify us as soon as possible on the day of delivery. To help us resolve the issue swiftly, we kindly ask you to provide clear photos of the damages and the packaging. This helps us to thoroughly review each case and ensure our high standards are maintained for all customers in Kensington.
We guarantee the freshness of our flowers for a minimum of 5 days from delivery when cared for according to our guidelines. Should your bouquet fade or deteriorate within this freshness window, please let us know promptly. Our experienced team will assess the situation and offer the most suitable resolution, as our reputation among Kensington’s households and businesses is built on satisfaction and trust.
Your satisfaction is our priority. If there is any issue related to flower freshness or if your order is unsatisfactory, we will offer a suitable remedy. Depending on the situation, you may be eligible for:
Our goal is for every customer to feel valued and to have a positive floral experience with us, every time you choose Kensington Florist.
If you are dissatisfied with your flowers, delivery, or overall experience, please reach out to us with details about your concern. We treat all complaints seriously and aim to resolve them quickly and fairly. Our process involves:
We always appreciate the opportunity to make things right and strengthen our reputation as Kensington’s dependable local florist.
Kensington Florist has built a loyal community of customers thanks to our dependable service and commitment to the highest standards in floral care. We understand the importance of delivering fresh, beautiful flowers on time, and we are always here to help with any questions, concerns, or special requirements you may have. Your peace of mind and satisfaction with every order means everything to us.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
