Welcome to Kensington Florist. These Terms & Conditions (“Terms”) govern your use of our website and your purchases of flowers and associated products for delivery across Kensington and the surrounding areas. By placing an order online via our website, you agree to be bound by these Terms, which are governed by UK law. Please read these Terms carefully before submitting your order for flower delivery in Kensington or nearby locations.
These Terms apply to all customers placing orders for flower delivery in Kensington and surrounding areas. If you do not agree to these Terms, you must not place an order or use our website. The site and services are intended for consumers purchasing for domestic use only; commercial or resale use is not permitted without prior written approval from Kensington Florist.
Placing an order for online flower delivery through Kensington Florist involves the following steps:
Orders are only accepted once you receive an order confirmation. We reserve the right to reject orders at our sole discretion, for reasons including but not limited to: lack of stock, inability to deliver to the specified address, or suspected fraudulent activity.
All products and floral arrangements are subject to availability. Due to the seasonal nature of flowers and the specific supply conditions in Kensington, some substitutions may be necessary to ensure timely delivery. If so, we guarantee substitutions will be of equal or greater value and similar in style to the arrangement shown on the website. We will attempt to contact you if a major substitution is required, but we reserve the right to make substitutions without notice for minor components to ensure prompt delivery.
All prices displayed on our website for flower delivery in Kensington include applicable UK VAT where stated. The final total shown on checkout is the amount payable, inclusive of delivery charges where applicable.
We accept payment via the methods displayed on the website, such as major credit and debit cards. Payment must be made in full at time of order. Order processing and delivery are contingent on the successful receipt of full cleared payment.
Kensington Florist reserves the right to adjust prices at any time. Changes will not affect orders that have already been accepted and confirmed.
Orders are delivered to addresses within Kensington and neighbouring areas as specified on our delivery page. It is the customer’s responsibility to provide accurate and complete delivery details, including a valid phone number for the recipient where required.
We will endeavour to deliver your order on your requested date. While we aim to meet all requested delivery times, these are estimates only and not guaranteed. Delivery times may be impacted by factors outside our control, such as traffic, weather conditions, or other unforeseen circumstances. Where possible, we will notify you of delays.
If no one is available at the delivery address at the time of delivery, our driver may leave the flowers with a neighbour, in a secure location at the delivery address, or return them to our base for redelivery arrangements. Our liability ends upon successful delivery at the designated location or as otherwise instructed.
You may cancel or amend your order free of charge provided you contact us no later than 24 hours before the scheduled delivery date for flower orders within Kensington and surrounding areas. Requests made after this period may not be possible if your flowers have already been prepared or dispatched. To request a cancellation or change, please provide your order reference and relevant details. Refunds, where applicable, will be processed to your original payment method within 7 working days, subject to any deductions as set forth in these Terms.
Please note that perishable products (such as fresh flowers) are exempt from statutory right to cancel once preparation has begun for delivery within 24 hours, in line with UK Distance Selling Regulations exemptions.
We are committed to providing the highest standard of flower delivery in Kensington. If the recipient is unhappy with the quality or condition of the flowers on delivery, please contact us within 24 hours of receipt with photographic evidence. We may, at our discretion, offer to replace the product or refund the purchase price. Claims for non-delivery must also be made within 24 hours of the scheduled delivery date.
No returns are accepted for perishable goods unless there has been a failure on our part to meet these Terms.
By submitting an order, you agree to provide accurate and complete personal, payment, and delivery information. You must ensure the recipient address in Kensington or the surrounding area is accessible for the chosen delivery slot. If incomplete or incorrect information results in a failed delivery, additional charges may apply for re-delivery. You agree not to use the website or order for any unlawful, fraudulent, or improper purpose, or in a way that infringes upon our rights or those of any other user.
Kensington Florist’s liability to you is limited as follows:
Your statutory rights as a consumer are not affected by these Terms.
All content on the Kensington Florist website, including images, text, and branding, is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any such content without our prior written permission.
Your privacy is important to us. Personal data provided during the order process is used only for the purpose of fulfilling your flower delivery in Kensington or surrounding areas and for providing related customer service. All data is processed in accordance with applicable UK data protection legislation. Full details can be found in our Privacy Policy.
These Terms and all transactions with Kensington Florist are governed by the laws of England and Wales. Any dispute arising out of or relating to these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms at any time. Any changes will be published on this page and will take effect immediately upon posting, except in respect of orders already placed, where the Terms in effect at the time of ordering will apply.
If you require clarification on these Terms or have questions about ordering flowers online for delivery in Kensington or surrounding areas, please get in touch with our customer service team using the contact details provided on our website.
Note: These Terms & Conditions apply to all online customers within Kensington as well as the wider local area served by Kensington Florist. Please ensure you review and understand them before placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kensington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kensington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
